Sonos is not going to revive its previous app to assist customers who’re having issues with the brand new app.
That is in line with Sonos CEO Patrick Spence, who introduced the information in a Reddit AMA (above The sting).
“Till just lately, I hoped we might re-release the previous app (S2) instead for these of you who’re having points we have not but resolved,” Spence wrote.
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“The trick, after all, is that Sonos is not only the cellular app, it is also software program that runs in your audio system and within the cloud. Within the months since we launched the brand new cellular app, we have up to date the software program that runs on our audio system and within the cloud to the purpose the place S2 at present is much less dependable and fewer steady than what you bear in mind. After in depth testing, we reluctantly concluded that re-releasing S2 would make the issues worse, not higher. I am certain that is disappointing. For me, it was disappointing,” he added.
The issues Spence is referring to are associated to the corporate’s new app, which launched in April however was so poor and filled with bugs that the corporate apologized for it in July. The Sonos app is a key a part of the corporate’s ecosystem of house audio system, soundbars and headphones, and when it would not work correctly, it will probably trigger a number of complications for homeowners of Sonos merchandise.
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In July, the corporate offered a plan Repair the issues within the coming monthshowever apparently issues did not go as easily as deliberate, with Sonos Postponement the launch of two merchandise till all defects are resolved.